Benchmark Planning prepared an assessment and audit of the City of High Point's Planning and Development Department that included a particular focus on understanding customer satisfaction with the inspections Services Division and Development Services Division. Recommendations were provided in the areas of organization structure and staffing, administration, technology, customer service. Following completion of the audit, the City implemented significant changes to the overall structure of the Department, staffing, and customer service relations.
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City of High Point, NC - Building Inspections Audit Report
